About the Company:
NRGene develops cutting edge genomics big data analysis solutions which are reshaping research & development in agriculture worldwide. Our unique team of highly experienced computational biologists, algorithm designers and software developers, creates novel solutions to help feed the world in the upcoming years. NRGene’s products are used by several leading seed companies, animal breeders, and academia. Our pioneering software tools are designed to harness and analyze the massive amounts of data produced by Next Generation Sequencing technologies in a cloud-based affordable, scalable, and precise manner.
General Job Description:
The Technical Support Manager will be an integral part of the Genomics Analysis Services (GAS) team under the supervision of VP-GAS and will report directly to the Project Director. The Technical Support Manager will facilitate all aspects related to advancement of ongoing customer projects. This position requires extensive familiarity with NRGene’s technology and daily interactions with the GAS and R&D teams, as well as NRGene’s customers. Furthermore, the Technical Support Manager will interact and oversee NRGene’s suppliers (such as sequencing centers, genotyping centers, etc.).
The GAS team is the production “special forces” unit at NRGene, furthering the development and utilization of NRGene’s genomic analysis tools to resolve significant challenges for our clients. As a Technical Support Manager you will play a significant role in “making this all happen” – you will assist with operational, logistical and technical aspects of the projects. You will directly communicate with service providers and support customer’s projects and their technical content.
Working at NRGene will provide you with an opportunity to help us equip our customers with cutting edge genomic solutions and advance your career.
Main Responsibilities and Requirements:
Maintaining constant communication with customers
Coordinating between customers and NRGene’s service providers
Preparing and delivering projects results within the defined timelines
Composing/Updating technical documents
Ensuring synchronization of NRGene’s teams around projects status
Accommodating customer requests
Documenting and following up on important action items from internal and customer meetings.
- MSc in Human/Plant genetics;Breeding;Molecular Biology;Genomics;Bioinformatics
Excellent service orientated communication skills for the interface with customers and internal teams
Experience in project management incorporating 3rd party service provides
Strong multitasking and organizational skills
Fluent english speaking and writing as well as strong presentational skills
Experience in working with Office, Jira, Linux and AWS – advantage
Ability to work within strict deadlines